Preuve d’adresse chez Savaspin : documents acceptés et exigences courantes
January 8, 2026Le simsinos casino propose-t-il des machines à sous avec achats de fonctionnalités ?
February 24, 2026VIP Settings at The Pokies: Contact Preferences and Promotion Controls
VIP settings at The Pokies are less detailed than the promotional pages may suggest. The available information points to support-led account changes rather than a full self-service preferences panel. This guide explains what contact choices, promotional controls, VIP rewards and safer gambling options appear to be available, so Australian readers can make informed decisions before they register through thepokies or provide personal details.
What VIP settings are available at The Pokies?
The Pokies describes a ten-level loyalty ladder, but it does not publish a detailed settings menu for email frequency, SMS marketing, individual promotion categories or automatic bonus exclusions. The practical route for changing account preferences appears to be contacting support. The site lists 24/7 live chat, email support with replies expected within a few hours, and an FAQ section.
Contact preferences and account messages
Registration requires an email address and mobile number, alongside personal details such as name and date of birth. The mobile number is also connected with the A$10 no-deposit offer described on the site. Because promotional eligibility and verification messages may use these details, keep your contact information accurate and ask support which messages can be reduced or stopped.
There is no published control panel that clearly separates essential account notices from marketing messages. Essential communications may include registration codes, payment updates, identity checks and withdrawal information. Promotional emails or texts are a different matter, so request clarification before assuming that closing one channel will stop every form of contact.
How promotion controls appear to work
The Pokies publishes several reload offers linked to particular days of the week. The archived promotion schedule shows wagering requirements of 40x for each reload offer. The available material does not describe a universal switch that blocks all promotions, nor does it publish a standard maximum-bet rule or expiry period for every offer.
| Promotion day | Published offer | Maximum bonus | Playthrough |
|---|---|---|---|
| Monday | 50% match | A$125 | 40x |
| Tuesday | 60% match | A$300 | 40x |
| Wednesday | 35% or 70% choice | A$350 | 40x |
| Thursday | Published as “AU$50 reward up to AU$500” | A$500 | 40x |
| Friday | 75% match | A$750 | 40x |
| Saturday | 30%, 50% or 70% choice | A$350 | 40x |
These figures come from earlier official-family material and should not be treated as a guarantee that the same offer will appear in a current account. The site has also shown conflicting information about cashback. One version described a 10% weekly cashback offer for selected invited players, while another version stated that cashback was not offered. Check the terms attached to the specific promotion before accepting it.
The Pokies VIP ladder and reward choices
The VIP programme uses XP rather than a published cash-based membership fee. Copper is the starting level, followed by Steel, Chrome, Bronze, Silver, Gold, Platinum, Palladium, Titanium and Rhodium. The operator does not publish how much XP is earned per dollar wagered, so players cannot calculate the time or cost needed to reach a particular level from the available information.
Rewards attached to each level
From Bronze upwards, the ladder lists both an XP Redemption Bonus and a Wager Free Bonus. These rewards are not the same as a contact preference: reaching a level may unlock them, but the published material does not explain a setting that automatically rejects or delays a reward. Ask support about the conditions before activating any VIP benefit.
| Level | Additional XP | XP Redemption Bonus | Wager Free Bonus |
|---|---|---|---|
| Steel | 125 | A$2.50 | Not listed |
| Chrome | 500 | A$10 | Not listed |
| Bronze | 2,000 | A$40 | A$25 |
| Silver | 7,500 | A$150 | A$120 |
| Gold | 30,000 | A$600 | A$600 |
| Platinum | 125,000 | A$2,500 | A$3,000 |
No VIP cashback rate, personal manager, birthday reward, faster withdrawal service or downgrade rule is published. The highest level, Rhodium, is listed at 10,000,000 additional XP, but the scale alone does not show how realistic or appropriate that target is for an individual player.
How to request a change to promotional contact
Since a full preference centre is not described, a written request gives you the clearest record. Use the account’s live chat or email channel and state exactly which messages you want to stop. Keep the request limited to contact preferences rather than asking for a bonus cancellation and account closure at the same time, unless that is your actual intention.
- Identify the email address and mobile number linked to the account.
- Ask whether marketing emails, SMS messages or both can be disabled.
- Request confirmation of which essential account notices will continue.
- Save the support response and check later messages for changes.
A support request may not remove information needed for verification, payments or security. It also may not cancel an offer that has already been accepted. For that reason, read the promotion terms before depositing or activating bonus funds.
Safer gambling controls and account closure
The Pokies does not describe deposit limits, loss limits, session reminders or reality-check tools in the available information. It does state that an account can be closed temporarily or permanently by sending a message to support. That is different from a detailed self-exclusion system with fixed time periods and automatic blocks.
What Australian players should know
BetStop launched on 21 August 2023, but it covers licensed Australian wagering providers and does not block access to illegal offshore casinos such as The Pokies. The site is not licensed by an Australian regulator, and ACMA has issued a formal warning to Digibrite S.R.L. ACMA had listed 56 domains containing “thepokies” as blocked on 18 September 2026, while the current numbered domain was not yet on that list at the time recorded.
If gambling is becoming difficult to control, contact the National Gambling Helpline on 1800 858 858. It is free, confidential and available 24/7. Information about how Australians gamble online can also help explain the wider risks and support options.
What to check before changing VIP preferences
Before accepting a promotion or asking to change communications, check the account terms rather than relying on an advert or an old The Pokies review. The site’s bonus information has appeared in conflicting versions, including different first-deposit limits of A$250 and A$500, minimum deposits of A$20 and A$30, and wagering requirements of 30x and 40x.
Also remember that withdrawals are described as Australian bank transfer only, while deposits may use cards, cryptocurrency and PayID in the cashier. Withdrawal timing is not consistent across published pages: an archived cashier message referred to processing within 24 hours, while other material gives longer periods. Complaint platforms report delays and verification requests, so keep copies of payment and support records.
Conclusion: keep VIP communication changes in writing
The Pokies does not provide enough published detail to treat its VIP area as a complete contact-preference centre. The safest approach is to ask support which marketing channels can be disabled, which essential notices must remain, and what happens to active bonuses. Review every promotion’s current terms, avoid assuming that VIP status brings faster payouts, and use formal support services if you need stronger gambling limits than the account appears to offer.
